Read Receipt feature of k12 email
Some of our customers have inquired about the 'read receipt'
feature stating that it does not work when sending email to another user who
accesses email through Portal. I want to confirm that the 'read
receipt' feature does work but the recipient of the email must have
the 'Send read receipt when requested by the sender?'
option turned on.
To request a
read receipt, click on the Options icon at the top
of the screen.
Under the Message Options
column click on Message Composition. The last option
on this page is Request read
receipts?, select always to always request a read
receipt or select ask to have the Request a read
receipt feature appear when you
compose an email.
To enable 'Send read receipt
when requested by the sender?', click on the Options
icon at the top of the screen. Under the
Message Options column click on Message Viewing.
The last option on this page is Send read receipt when requested by
the sender?, check the box to enable this feature. This will allow
a read receipt to be sent when you view a message in which the user has
requested that they receive notification that you have read the message. You
may have to manually decide to send the notification by clicking on a link.
